Robocom’s Order Management System is the ideal solution for a mid-size distribution company working to put a new order management and supply chain management suite in place. R-Order is a robust, scalable solution, fully integrated with R-WMS. With an integrated financial solution and a built in interface to third party financial packages, distributors are provided with flexible financial management options.

R-Order Features

Order Management – Providing agile order entry, review, and maintenance options, with real-time order status information, order templates, up-sell tools and a follow-up process for turning quotes into orders, R-Order is a powerful tool for any customer service operation. Additional capabilities include the provision for kits, value-adds, work orders, tracking of vendor owed inventory, consignment inventory or bailment inventory and EDI support. R-Order offers flexible and real-time options for credit checking, backorder processing, customer-specific pricing and discounts, and pricing options that include promotional and future pricing. 

Web Order Entry - Customer are able to access the web to create orders, initiate a process for internal order approval and view real-time information on product inquiries and order status.

Inventory Control – A twenty-five position part number, seventy characters of description, 3 tier segmentation,  multiple lookup options, including nine categories of user-defined item lookup types, multiple units of measure, and ABC inventory classification. R-Order offers the flexibility to define three different costing options and provides full visibility to transaction, sales and purchase history affecting each item.

Forecasting and Purchasing - Centralized or decentralized purchasing options, purchase order routing for authorization or release, blanket orders, and vendor performance information. Full forecasting with suggested order quantities based on demand, sales history and seasonality.

Web Purchasing - Supplier access to inventory information related to their products, the ability for suppliers to create suggested purchase orders that are submitted for internal review, update and approval.

Returns Management - Return orders are automatically cross-referenced to the original sales order, return authorization is controlled by multiple security levels and reason codes, and credit is automatically posted to the customer's account upon receipt of the returned items.

Financials – Accounts Receivable, Accounts Payable, and General Ledger are all integrated.

• Accounts Receivable - User-defined auto cash application rules, bank deposit slip generation, user-defined aging buckets along with extensive inquiry options and on-line statistical information.
• Accounts Payable - Three-way matching, non-matching, and quick expense entry options, advanced payment, split or scheduled and recurring payments, and multiple on-line voucher inquiries.
• General Ledger - A 35 character account ID with three segments: Account number, Subaccount number, and User defined segmentation. Support for multiple categories like assets, equity, expense, liability, and revenue, budgets, journal entries and month- and year-end closings.

R-Order helps you improve customer service and increase customer purchases. Service representatives can access real-time, company-wide inventory availability, and the system automatically references a customer's unique processing options while product promotions and other suggested up-selling prompts help the customer service representative expand the order size. R-Order accommodates various order types, multiple inventory sourcing options, and unlimited customer pricing options.

R-Order provides many benefits:

• Increased revenue
• Improved customer relationships
• Enhanced order execution 
• Enhanced visibility to corporate wide inventory
• Improved flexibility and responsiveness
• Decrease in order turnaround time
• Increased organizational efficiency
• Reduction in Operations Costs

Click here to schedule a free, web demo today and find out how R-Order will help improve your bottom line today!